Service & After Sales
Ensuring Smooth Operations from Commissioning to Maintenance
With our comprehensive service and support offerings, we ensure the seamless operation of your systems – from commissioning to ongoing maintenance. We understand that every production environment is unique, which is why we offer tailored service packages designed to meet your specific needs.
Technical Service & After Sales
Commissioning
Our experts will support you during successful commissioning on site. From technical coordination to final integration, we ensure a smooth start.
Production Support
Whether optimising existing processes or introducing new technologies - we support you with our expertise directly at the plant.
Spare Party Supply
We take care of the procurement and provision of suitable spare parts and ensure that important components are always available.
Maintenance
Regular inspections and preventive maintenance measures ensure the longevity and performance of your systems.
Troubleshooting & Repairs
Our technicians respond quickly and efficiently to malfunctions, minimizing downtime and restoring production capacity.
Remote Support
If the necessary hardware is available, we offer fast and effective remote support. Our systems detect and resolve errors early, eliminating the need for on-site visits whenever possible.
Hotline-Support
Our service team provides immediate telephone support to assist with troubleshooting and minimize disruptions.
Phone: +49 8679 91689 210
Mail: service@group-cts.com
Spare & Wear Parts
Optimized Inventory Management
Our advice on stocking spare parts helps to avoid downtimes due to missing components.
Identification & Procurement
We assist in quickly locating and sourcing the right spare parts for your systems.
Accessory Management
We ensure that even specialized accessories are available on short notice.
On-Site Services
System Optimization
Analysing existing systems and targeted measures to increase efficiency.
Spare Parts Service
Replacement of defective or worn components with minimum downtime.
Repairs & Troubleshooting
We also ensure that special accessories are available promptly.
Commissioning & Production Support
Support with new systems or optimisation of existing processes.
Maintenance & Inspections
Regular checks and servicing ensure long-term, stable production.
Calibration
Precise measurement accuracy is critical for production quality. We calibrate various measurement systems in alignment with your requirements, ensuring compliance with all relevant standards.
Training
Hands-on training ensures your staff is well-equipped to operate and maintain your systems efficiently. Our experienced trainers customize course content and conduct on-site training, ensuring safety and proficiency in handling your equipment.
Your Direct Line to Excellent Service
Whether it’s a maintenance request, fault report, or spare parts order, our service team responds promptly to your inquiry and finds the best solution for your needs.